Summary
- You can delete your account from inside the app in a few taps. Your data is deleted immediately.
- If you cannot access the app, send us a request by email. We complete it within 30 days at the latest.
- Deletion cannot be undone; your progress and streaks cannot be restored.
The app's interface is in Turkish, so menu names are given in Turkish with an English translation.
1. Delete in the app
- Open the lingy app and sign in to your account.
- Go to the Profil (Profile) tab in the bottom menu.
- Tap Ayarlar (Settings).
- Tap Hesabı Sil (Delete account) at the bottom of the list.
- In the “Emin misin?” (Are you sure?) dialog, tap Hesabı Sil again to confirm.
As soon as you confirm, your account and all the data listed below are deleted and you are signed out. You can create a new account with the same email address later, but your previous progress will not come back.
2. Delete by email
If you no longer have the app installed or cannot sign in:
- Send an email to lingydestek@gmail.com.
- Use the subject line “Account deletion request”.
- Send it from the email address registered to your lingy account. If you signed in with Google, this is your Google account's email address.
We process requests from the registered address directly. If you write from a different address, we may ask for additional information to confirm the account is yours. We complete your request within 30 days at the latest and let you know by email.
3. What is deleted
When your account is deleted, the following data is permanently and immediately deleted from our database:
- Your account: email address, password (in hashed form) or Google account link
- Your profile: nickname, avatar choice, exam date, daily word goal, streak and streak-freeze data
- Your per-word learning progress: Leitner boxes, correct/incorrect counts, review dates
- Your daily study history and the days on which a streak freeze was used
- Words you added to the app
- Word error reports you submitted
Settings stored only on your device, such as theme and notification preferences, are removed from your device when you uninstall the app.
4. What is not deleted
- Error records: crash and error records in Sentry contain no information that identifies you (no user ID, email or progress), so they cannot be linked to your account. They are deleted automatically at the end of Sentry's retention period.
- Advertising data: data Google AdMob processes in connection with your advertising ID is controlled by Google and governed by Google's privacy policy. You can reset or delete your advertising ID in Android settings.
- Email delivery logs: delivery logs for password reset emails previously sent to you are kept for the retention period of our email provider, Brevo.
After deletion, we hold no app data that can be linked to you.
5. Questions
For any question about account deletion or your data, email lingydestek@gmail.com. More details: Privacy Policy.